First of all, the items to be exchanged or returned must be exactly as you received them, must not have been used and must retain all their labels. For the exchange and/or return, you can use the same box in which you received the order. Remember to remove the shipping label with which you received the package and place the new one in a visible place.

The deadline for requesting an exchange and/or return of one or more items of an order is 15 days from receipt of the order.

Shipping costs for exchanges and/or returns shall be borne by the customer, except for Peninsular orders (mainland Spain and Portugal).

We do not accept exchanges or returns of the models made in Pre-Order. These models are made to order, exclusively for you, so we cannot accept exchanges or returns.

In the case of returns, the amount of all returned items will be refunded, but shipping costs will not be refunded.

When returning one or more products from an order where a promotion has been applied, the promotion will be automatically cancelled or deducted from the amount to be returned, if with the return of these items the original purchase order no longer meets the necessary requirements for the promotion to be applied.

When the package arrives at our warehouse and we check that it is in the required conditions, we will give the order for the refund of the amount.

This refund will be made in the same form of payment in which the order was placed. Once we have given the order for the refund, the money will be available in your account within 3 to 15 days.

To request an exchange and/or refund, please fill in the following form and we will contact you for processing: